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Calling the Fire Brigade

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Dial 112 or 999

When your call is answered you will speak to an operator who will ask you which service you require i.e. Garda, Ambulance, Fire Brigade or Coast Guard. Once you say you require the Fire Brigade the operator will transfer you to the Fire Brigade Communications Centre. You will be asked a series of questions by the Operator in order for the following information to be collected:

  • What is on fire?
  • What is the address of the premises?
  • What is your phone number?
  • Are there any persons in the building?
  • Is evacuation in progress?
  • What type of building is on fire?
  • Are there any hazards in or around the building?
  • Other information as relevant.

It is not necessary for you to remember any of the above questions. It is, however, important that you:

  • Stay calm
  • Listen carefully to the operator
  • Speak slowly and clearly
  • Only finish the call when the operator tells you.

You may feel that the call is taking too long because of the questions that are being asked but be assured that as soon as the address is received by the operator the nearest available Fire Crews are dispatched immediately and the operator is just gathering further important information from you to pass on to the nearest available responding fire crews.

EU 112 Website

112 is the emergency number which will work anywhere in the European Union, from a fixed line or mobile phone, free of charge. For more information please access the EU 112 website

Contact Details

National Directorate for Fire and Emergency Management
The Department of Housing, Planning and Local Government
Rm. G59
Custom House
Dublin 1
D01 W6X0

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Data Protection

The Department of Housing, Local Government and Heritage requires customers to provide certain personal data in order to carry out our legislative and administrative functions. The Department will treat all information and personal data that you provide as confidential, in accordance with the General Data Protection Regulation and Data Protection legislation. Personal data may be exchanged with other Government Departments, local authorities, agencies under the aegis of the Department, or other public bodies, in certain circumstances where this is provided for by law. 

The Department's Data Protection Policy and Privacy Statements, which set out how we will use your personal data, as well as providing information regarding your rights as a data subject, are available on the Department’s website.  They are also available in hard copy upon request from the Data Protection Officer, Department of Housing, Local Government and Heritage, Newtown Road, Wexford, email