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Quality Customer Service

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Customer Charter and Customer Service Action Plan

We are committed to providing high quality, courteous and timely services to you at all times. Our Customer Service Action Plan and the associated Customer Charter reaffirms this commitment.

Our Customer Charter outlines the standards of service you can expect to receive when you get in touch with us by phone, in writing or in person. The Action Plan sets out how we will implement the commitments in the Charter and review and report on our performance.

Customer Feedback / Complaints

If you are not happy with the quality of the service you have received from us or simply wish to make some suggestions for improving our services, please contact us directly.  We welcome all feedback and will deal with your complaints/queries/suggestions in a timely and confidential manner.

Access Officers under the Disability Act 2005

The Department aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery.

We have appointed Access Officers in accordance with section 26(2) of the Disability Act 2005.

 

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Data Protection

The Department of Housing, Planning and Local Government requires customers to provide certain personal data in order to carry out our legislative and administrative functions. The Department will treat all information and personal data that you provide as confidential, in accordance with the General Data Protection Regulation and Data Protection legislation. Personal data may be exchanged with other Government Departments, local authorities, agencies under the aegis of the Department, or other public bodies, in certain circumstances where this is provided for by law. 

The Department's Data Protection Policy and Privacy Statements, which set out how we will use your personal data, as well as providing information regarding your rights as a data subject, are available on the Department’s website.  They are also available in hard copy upon request from the Data Protection Officer, Department of Housing, Planning and Local Government, Newtown Road, Wexford, email data.protection@housing.gov.ie.